With current events full of controversial topics, it is natural that many people have strong opinions and emotional reactions to the news and other forms of communication. This article’s purpose is to introduce ideas that can help you navigate complex emotions as well as give some suggestions on how to engage empathetically in the workplace. To do this, we’ll start with a discussion of how our mindset influences our interactions and then provide some suggestions for how to handle sensitive topics when they come up at work.
Cultural Humility is a term used to describe a lifelong practice of learning about yourself and others from a perspective of empathy and reflection. The University of Oregon defines it as, “a practice of self-reflection on how one’s own background and the background of others, impact teaching, learning, research, creative activity, engagement, leadership, etc.” There are several aspects of Cultural Humility that are most applicable to helping you engage in empathetic ways: 1. Being open to new or different viewpoints is foundational to navigating sensitive topics, as we want to pay attention to the perspectives of others rather than simply waiting for our turn to speak. It is important to note that we do not have to agree with our colleagues on topics but can respectfully disagree. 2. Being mindful of our own biases and our background, particularly how it influences our beliefs, is useful to reflect on as it guides us toward understanding why we may be feeling intense emotions or have strong opinions – and through perspective taking of others, we may begin to understand why people have the opinions and beliefs that they do. By practicing these aspects of Cultural Humility, we can begin to understand not only ourselves, but those around us better as well.
If you are in a position of leadership and want to facilitate healthy discussion of sensitive topics, there are a host of resources available to begin this process. Michele McGovern, author for HR Morning, suggests that managers establish forums for people to discuss important topics – there doesn’t have to be a specific topic to begin this process, but can be established proactively. It is also important to note that ground rules should be established in the forums so that it does not become a platform for workplace bullying or inappropriate behaviors. McGovern also emphasizes the importance of building the emotional intelligence of managers who may need to mediate or address sensitive conversations. To help navigate these conversations, training for managers on building emotional intelligence is available through Capital EAP, as well as Management Consultations, where supervisors can reach out to EAP Clinicians to discuss sensitive workplace issues. It can also be beneficial to proactively communicate with other managers, McGovern suggests, so guidelines on how to respond to common sensitive topics can be established.
To further bolster your team’s ability to navigate sensitive topics effectively, consider implementing training programs or workshops that provide practical communication tools and conflict resolution strategies. These resources can equip employees with the skills and confidence they need to handle sensitive issues with empathy and professionalism. Remember that successfully navigating sensitive topics in the workplace is an ongoing process, and it requires dedication, open-mindedness, and continuous learning. By cultivating these qualities within your team, you can foster a workplace where difficult conversations lead to growth, understanding, and stronger relationships among colleagues. For more in-depth guidance and customized training, don’t hesitate to reach out to Capital EAP (518) 465-3813, as we are here to support you in creating a more empathetic and inclusive workplace.
In the ever-evolving landscape of the workplace, the ability to navigate sensitive topics is a skill that can be honed over time. First and foremost, active listening is an essential component of effective communication, especially when addressing contentious issues. When a sensitive topic arises, take the time to truly listen to your colleagues, giving them your full attention without judgment. This practice not only demonstrates respect but also allows you to gain a deeper understanding of their perspective. Encourage open dialogue by asking clarifying questions and seeking to uncover the underlying concerns and motivations behind their viewpoints. For more guidance on how to handle sensitive topics in the workplace, please see the resources linked below, and if you are in a supervisory position and would like additional assistance with navigating these topics, please reach out to us at Capital EAP (518) 465-3813.
- University of Oregon, Division of Equity and Inclusion, Cultural Humility? The Basics.
- HR Morning – Michele McGovern
- Society for Human Resource Management (SHRM) – What to do when touchy topics come up at work.
- SHRM – Uncomfortable but civil conversations are important to workplace inclusion.
- McClone HR Consulting – 7 tips for Addressing Sensitive Issues with Employees
By, Christopher Shepherd, MHC-LP, EAP Counselor