Training Catalog

Compliance Training

Preventing Harassment in the Workplace (Sexual Harassment Awareness)

Harassment includes repeated and intentional behaviors intended to degrade, humiliate, embarrass, or otherwise undermine an employee’s performance. It can come from colleagues, supervisors, or management.

An introduction to sexual harassment, including the definition of what constitutes sexual harassment, discrimination, the responsibilities of managers and supervisors in maintaining a harassment-free workplace, and a review of relevant organization policies and procedures.

Discussion will also address sensitivity and awareness of gender issues to promote effective working relationships. We will look at the legal responsibilities for individuals and organizations as well as behaviors, which, while not specifically illegal can cause undue stress and harm.

Successful Diversity in the Workplace

In this training participants will gain an increased awareness of diversity as well as increase their ability to fully value diversity and inclusion in the workplace and our personal lives. Participants will be defining the current definition of diversity and inclusion, understanding changing viewpoints on diversity, applying employee engagement practices and the role of diversity, how to handle conflict in the workplace as it relates to diversity issues, exploring the role of hidden bias, applying the “Platinum Rule” instead of the Golden one, and the current demographic trends that demonstrate the reality of diversity.

Preventing Workplace Violence

A training for managers and supervisors in promoting an understanding of workplace violence: its prevalence, its causes and ways to diffuse difficult situations before they escalate to violence; when to access outside help (helping EAP); preventative measures.

Supervisory Training

Qualities of an Effective Supervisor

This training is designed for first time supervisors or supervisors who have not received training in supervision. It will concentrate on the roles and functions of a supervisor, emphasizing the communication process and how it relates to supervision. Supervisory “Best Practices” will be highlighted and discussed.

Supervisory Challenges and Solutions

Supervisors will learn how to recognize and identify a distressed employee, what their role is in helping that employee meet work performance standards, and how to effectively utilize EAP as a tool for successful intervention. (Previously titled “Supervisory Training”)

Documenting Discipline

A thorough workshop designed to teach supervisors how to effectively document discipline. The workshop will address common situations and a systematic strategy for a supervisor to take effective, consistent disciplinary measures.

Decision Making and Delegating

This program is designed for those in leadership positions interested in building their decision making and delegating skills. Participants will learn successful decision making strategies including a one minute decision making process. They will also learn techniques for delegating responsibilities and examine rationalizations for not delegating.

Performance Appraisal

One of the most dynamic interactions between a manger and an employee is the performance appraisal. This workshop is specifically designed to help use this powerful tool to build employee morale and support growth. This is an interactive approach that yields outstanding results.

Leading Change

This workshop is designed for managers and supervisors managing staff during times of organizational change. Participants will learn the dynamics of organizational change, the stages of response to change, and specific strategies for helping employees move through the change process.

Leadership Style and Effectiveness

This workshop will take a theoretical and philosophical look at leadership. Recent contemporary leadership styles will be introduced, especially “transformational leadership”. This workshop will create a better understanding of personalizing leadership and choosing effective leadership behaviors.

Personal Effectiveness Topics

Understanding Anger

Anger is a common, normal human response to any situation that is perceived to be a threat to our safety, well-being, and sense of security, self-esteem, hopes or expectations.  The average worker is upset 12 to 14 times a day by work situations and normal interactions with others, making anger management an important skill to develop.  This workshop will explore the root, masks, and risks of anger.  The workshop will also focus on effective strategies for managing anger and creative alternatives to anger.

Assertive Communication Strategies

This workshop is designed to help people become more assertive.  Clear communication skills as well as practical applications are emphasized to empower participants with the ability to create “win/win” situations in their lives.

Conflict Resolution

This workshop introduces five conflict management strategies and discusses the uses of each. Typical conflict responses are analyzed to help participants recognize ways to manage conflict in a positive and tolerant manner.  Strategies designed to defuse upsetting situations and improve communication will be discussed and practiced.  Examples of conflict situations will be examined and strategies for approaching resolution will be discussed.

Dealing with Difficult People

This program offers the insight needed to understand the difficult people in our lives.  It includes an introduction to the behavioral dynamics and essential communication strategies designed to diffuse difficult encounters and move beyond conflict to problem resolution.

Effective Listening

This workshop is intended to heighten awareness of the way that people use their listening skills.  It will introduce participants to various types of listening, the anatomy of effective listening, and increase awareness of their own unique style of listening.  Strategies and skills will be discussed on how to be a better listener, as well as the pitfalls that interrupt the listening process.

Navigating the Change Process

The goal of this workshop is to help participants learn to manage the universal experience of life – change.  Participants will learn to recognize their own response patterns in dealing with change, to deal with resistance to change, and discover strategies for helping themselves and others through the process.

Public Speaking

This workshop will teach the components of effective public speaking and will address communication styles, including awareness of our own fears and speaking styles.  Strategies and elements of the presentation will be discussed, including proper planning for the presentation, information within the limits, effective introductions and conclusions, as well as outlining.  Also included is an overview of common presentation pitfalls and how to avoid them.

Stress Management

Learn strategies for controlling harmful stress, including the effect of stress on your physical well-being, how to identify stressors, strategies for managing stress reactions and preventative self-care.  This workshop also includes an experiential exercise in deep breathing/muscle relaxation/guided imagery technique.

Time Management

Keep time from slipping away!  Participants will learn time management strategies.  The philosophy of time management, identifying time wasters, strategies for time investment, and benefits of time blocking/scheduling will be discussed.  This workshop will also include a self-survey of personal and professional time commitments.

Mental & Behavioral Health Topics

Understanding Anger

Anger is a common, normal human response to any situation that is perceived to be a threat to our safety, well-being, and sense of security, self-esteem, hopes or expectations. The average worker is upset 12 to 14 times a day by work situations and normal interactions with others, making anger management an important skill to develop. This training will explore the root, masks, and risks of anger. The training will also focus on effective strategies for managing anger and creative alternatives to anger.

Eating for Better Mental Health

A person’s food intake affects mood, behavior, and brain function. What you eat can make you feel irritable and restless or calm and satisfied. Food can make you sleepy or productive, apathetic or moody. Research is showing that some foods can have a lasting influence on mood and mental well-being because of the impact they have on the structure and functioning of the brain. This session will explore the science behind diet, brain and emotions; and provide practical insights for eating to achieve better mental health.

Understanding Depression and Mood Disorders

This overview of depression will consider its wide-ranging effects on an individual. A foundational understanding on the dynamics of thinking and how perspective can steer emotions and behavior, thus reinforcing or eradicating symptoms of depression. Participants will engage in activities that allow them to learn to experience uncomfortable emotions and thoughts and continue to be in control of their day. Participants will benefit by understanding depression and learn tools to cope with the associated symptoms

Restructuring Thoughts to Eliminate Anxiety (Introduction to Mindfulness)

Anxiety affects more Americans every year than any other mental health disorder, but is also the disorder that can be treated most effectively. This class will outline approaches to anxiety management and reduction proven to work. Participants will learn about the physiology of anxiety, and will have the opportunity to try out techniques in class such as identifying core beliefs, breathing and relaxation, and anxiety acceptance. Participants will leave with an understanding of tools that can be used to reduce anxiety and how the therapeutic process can be used to support this process.

Custom Training Programs

Organizations typically have little problem identify over-arching issues that affect productivity, quality and worker morale, but are often at a loss to define how training and education can address these issues when considering an organization’s idiosyncrasies and uniqueness.

Custom training programs are designed around the singular challenges and unique characteristics of your organization. They are not one-size-fits-all.

Working with you and your supervisors, our business consultants will:

• Meet to discuss challenges and gain an understanding of the problem
• Define goals
• Develop an appropriate curriculum
• Develop materials
• Provide training

Custom training is available as a fee-for service offering unless otherwise defined in your Capital EAP Services Agreement