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In this comprehensive training, participants will become equipped with the essential tools to handle complex, effective, and escalated individuals in the workplace. The training delves into the intricate facets of de-escalation, viewing it through crisis management and communication lenses. Participants also will learn the nuances of emotional regulation, gaining insight into how it manifests within the workplace. The training also explores conflict resolution strategies, focusing on implementing these skills safely and clearly. Participants will leave with the ability to establish and maintain safe workplace boundaries with a personal safety plan tailored to navigate challenging situations effectively.