Building a Better Team

Capital EAP training programs are designed to provide skills for improving transactional and interpersonal business effectiveness. While our focus is on interpersonal and behaviorally-oriented skill-sets, our corporate trainers can build custom programs to meet almost any business need.

Except for designated 1-hour workshops, all standard training classes and certifications are 2-3 hours. Check with Capital EAP for class details.


Training Classes by Category

  • 1-Hour Workshops

    Know Your Numbers

    The numbers associated with your health and wellness, such as BMI, blood pressure, glucose, and cholesterol levels, are crucial to know and understand. This course will teach you the risks associated with these numbers and what you can do to control them

    First Alert

    This course will explain the signs, symptoms, and prevention techniques relating to stroke and heart attack. It will classify these signs and symptoms depending on gender as well.

    Nutrition 101 & Nutritional Health

    In this course, you will learn how to get the most nutritional value out of each food choice. You will also be taught what food interferes with nutritional absorption, foods that battle against belly fat, high blood pressure, cholesterol & Vitamin D.

    Feeding Families Nutritious Meals

    Basic tips on how to eat healthy will be covered throughout this course, as well as strategies for grocery shopping, tips for parents and their families, staple foods to keep in your pantry and quick and easy recipes when you’re on-the-go.

    Ergonomics 101

    This course is designed to show proper posture and form for healthy body ailments.

    Back Care class

    This course will teach you how to prevent back injuries and provide exercises to make your back stronger.

    Relax… Recharge… Refocus

    This course will teach you how to de-stress during their work day by learning three breathing techniques

    • To relax the body and calm the mind
    • To recharge and revitalize the energy system bringing mental clarity and alertness
    • To refocus and re-balance the mind which helps to develop concentration.

    Also you will learn stretching and yoga postures you can do at your desk. The program will conclude with a short meditation to refresh the mind and the body.


    This is a massage for 10-15 minutes, done by applying pressure to your feet and hands with specific thumb, finger, and hand techniques without the use of oil or lotion.   The theory behind reflexology is that there are “reflex” areas on the feet and hands that correspond to specific organs, glands, and other parts of the body and by manipulating these one can improve health.

    Desk Yoga

  • Compliance Training

    Preventing Harassment in the Workplace (Sexual Harassment Awareness)

    Harassment includes repeated and intentional behaviors intended to degrade, humiliate, embarrass, or otherwise undermine an employee’s performance. It can come from colleagues, supervisors, or management.
    An introduction to sexual harassment, including the definition of what constitutes sexual harassment, discrimination, the responsibilities of managers and supervisors in maintaining a harassment-free workplace, and a review of relevant organization policies and procedures.

    Discussion will also address sensitivity and awareness of gender issues to promote effective working relationships. We will look at the legal responsibilities for individuals and organizations as well as behaviors, which, while not specifically illegal can cause undue stress and harm.

    Successful Diversity in the Workplace

    In this training participants will gain an increased awareness of diversity as well as increase their ability to fully value diversity and inclusion in the workplace and our personal lives. Participants will be defining the current definition of diversity and inclusion, understanding changing viewpoints on diversity, applying employee engagement practices and the role of diversity, how to handle conflict in the workplace as it relates to diversity issues, exploring the role of hidden bias, applying the “Platinum Rule” instead of the Golden one, and the current demographic trends that demonstrate the reality of diversity.

    Preventing Workplace Violence

    A training for managers and supervisors in promoting an understanding of workplace violence: its prevalence, its causes and ways to diffuse difficult situations before they escalate to violence; when to access outside help (helping EAP); preventative measures.

  • Professional Skills Development

    Skillful Customer Service

    This workshop is for anyone who deals with customers, especially when you can’t give them what they want. Using the customer interaction sequence, you will identify key choices to make during different parts of each transaction, learn to improve your effectiveness and reduce the stress of dealing with “difficult” customers.

    Doing the Right Thing: Ethics at Work

    In our daily race against time, events, and technology, it is often challenging to find the right questions – much less the answers for ethical issues. This session will address current thinking on the topic along with practical tools for framing an ethical approach to workplace problems.

    Behavior -based Interviewing

    This workshop will focus on the process and skills needed to effectively interview prospective employees. Participants will learn the concept of behavioral interviewing, how to plan, conduct and evaluate an interview, the legal limits to questioning, and how to develop effective interview questions.

    Motivation in the Workplace

    Is work ever supposed to be enjoyable?  It can be enjoyable and productive if employees are motivated.  This workshop will discuss the benefits of personal motivation, stressing individual personalities, styles and reward structures.  Participants will learn techniques to motivate others and link motivation and appreciation, using realistic strategies.

    Preventing Workplace Violence

    A workshop for managers and supervisors in promoting an understanding of workplace violence: its prevalence, its causes and ways to diffuse difficult situations before they escalate to violence; when to access outside help (helping EAP); preventative measures.

    Successful Communication In The Workplace

    This workshop will heighten awareness of the ways we communicate with our co-workers. Participants will identify communication strategies to overcome resistance and conflict.  Also included will be an overview of common communication pitfalls, the use of non-verbal skills for greater impact, assertiveness skills, and specific techniques for managing difficult interactions.

    Team Building

    This workshop is designed to maximize team productivity and growth.  Tools are integrated to recognize individual needs and maximize individual strengths to benefit the entire team.  Teams will be taught conflict resolution skills to maximize peak performance.

    Valuing Differences

    This workshop will help employees recognize and embrace diversity in the workplace.  Participants will engage in activities to help them identify how differences among individuals are an asset. Stereotypes and their effect on behavior will be addressed in a thought provoking manner

  • Supervisory Training

    Qualities of an Effective Supervisor

    This training is designed for first time supervisors or supervisors who have not received training in supervision.  It will concentrate on the roles and functions of a supervisor, emphasizing the communication process and how it relates to supervision. Supervisory “Best Practices” will be highlighted and discussed.

    Supervisory Challenges and Solutions

    Supervisors will learn how to recognize and identify a distressed employee, what their role is in helping that employee meet work performance standards, and how to effectively utilize EAP as a tool for successful intervention. (Previously titled “Supervisory Training”)

    Documenting Discipline

    A thorough workshop designed to teach supervisors how to effectively document discipline.  The workshop will address common situations and a systematic strategy for a supervisor to take effective, consistent disciplinary measures.

    Decision Making and Delegating

    This program is designed for those in leadership positions interested in building their decision making and delegating skills.  Participants will learn successful decision making strategies including a one minute decision making process. They will also learn techniques for delegating responsibilities and examine rationalizations for not delegating.

    Performance Appraisal

    One of the most dynamic interactions between a manger and an employee is the performance appraisal.  This workshop is specifically designed to help use this powerful tool to build employee morale and support growth.  This is an interactive approach that yields outstanding results.

    Leading Change

    This workshop is designed for managers and supervisors managing staff during times of organizational change.  Participants will learn the dynamics of organizational change, the stages of response to change, and specific strategies for helping employees move through the change process.

    Leadership Style and Effectiveness

    This workshop will take a theoretical and philosophical look at leadership.  Recent contemporary leadership styles will be introduced, especially “transformational leadership”.  This workshop will create a better understanding of personalizing leadership and choosing effective leadership behaviors.

  • Personal Effectiveness Topics

    Understanding Anger

    Anger is a common, normal human response to any situation that is perceived to be a threat to our safety, well-being, and sense of security, self-esteem, hopes or expectations.  The average worker is upset 12 to 14 times a day by work situations and normal interactions with others, making anger management an important skill to develop.  This workshop will explore the root, masks, and risks of anger.  The workshop will also focus on effective strategies for managing anger and creative alternatives to anger.

    Assertive Communication Strategies

    This workshop is designed to help people become more assertive.  Clear communication skills as well as practical applications are emphasized to empower participants with the ability to create “win/win” situations in their lives.

    Conflict Resolution

    This workshop introduces five conflict management strategies and discusses the uses of each. Typical conflict responses are analyzed to help participants recognize ways to manage conflict in a positive and tolerant manner.  Strategies designed to defuse upsetting situations and improve communication will be discussed and practiced.  Examples of conflict situations will be examined and strategies for approaching resolution will be discussed.

    Dealing with Difficult People

    This program offers the insight needed to understand the difficult people in our lives.  It includes an introduction to the behavioral dynamics and essential communication strategies designed to diffuse difficult encounters and move beyond conflict to problem resolution.

    Effective Listening

    This workshop is intended to heighten awareness of the way that people use their listening skills.  It will introduce participants to various types of listening, the anatomy of effective listening, and increase awareness of their own unique style of listening.  Strategies and skills will be discussed on how to be a better listener, as well as the pitfalls that interrupt the listening process.

    Navigating the Change Process

    The goal of this workshop is to help participants learn to manage the universal experience of life – change.  Participants will learn to recognize their own response patterns in dealing with change, to deal with resistance to change, and discover strategies for helping themselves and others through the process.

    Public Speaking

    This workshop will teach the components of effective public speaking and will address communication styles, including awareness of our own fears and speaking styles.  Strategies and elements of the presentation will be discussed, including proper planning for the presentation, information within the limits, effective introductions and conclusions, as well as outlining.  Also included is an overview of common presentation pitfalls and how to avoid them.

    Stress Management

    Learn strategies for controlling harmful stress, including the effect of stress on your physical well-being, how to identify stressors, strategies for managing stress reactions and preventative self-care.  This workshop also includes an experiential exercise in deep breathing/muscle relaxation/guided imagery technique.

    Time Management

    Keep time from slipping away!  Participants will learn time management strategies.  The philosophy of time management, identifying time wasters, strategies for time investment, and benefits of time blocking/scheduling will be discussed.  This workshop will also include a self-survey of personal and professional time commitments.

  • Mental & Behavioral Health Topics

    Understanding Anger

    Anger is a common, normal human response to any situation that is perceived to be a threat to our safety, well-being, and sense of security, self-esteem, hopes or expectations. The average worker is upset 12 to 14 times a day by work situations and normal interactions with others, making anger management an important skill to develop. This training will explore the root, masks, and risks of anger. The training will also focus on effective strategies for managing anger and creative alternatives to anger.

    Eating for Better Mental Health

    A person’s food intake affects mood, behavior, and brain function. What you eat can make you feel irritable and restless or calm and satisfied. Food can make you sleepy or productive, apathetic or moody. Research is showing that some foods can have a lasting influence on mood and mental well-being because of the impact they have on the structure and functioning of the brain. This session will explore the science behind diet, brain and emotions; and provide practical insights for eating to achieve better mental health.

    Understanding Depression and Mood Disorders

    This overview of depression will consider its wide-ranging effects on an individual. A foundational understanding on the dynamics of thinking and how perspective can steer emotions and behavior, thus reinforcing or eradicating symptoms of depression. Participants will engage in activities that allow them to learn to experience uncomfortable emotions and thoughts and continue to be in control of their day. Participants will benefit by understanding depression and learn tools to cope with the associated symptoms

    Restructuring Thoughts to Eliminate Anxiety (Introduction to Mindfulness)

    Anxiety affects more Americans every year than any other mental health disorder, but is also the disorder that can be treated most effectively. This class will outline approaches to anxiety management and reduction proven to work. Participants will learn about the physiology of anxiety, and will have the opportunity to try out techniques in class such as identifying core beliefs, breathing and relaxation, and anxiety acceptance. Participants will leave with an understanding of tools that can be used to reduce anxiety and how the therapeutic process can be used to support this process.

  • Custom Training Programs

    Organizations typically have little problem identify over-arching issues that affect productivity, quality and worker morale, but are often at a loss to define how training and education can address these issues when considering an organization’s idiosyncrasies and uniqueness.

    Custom training programs are designed around the singular challenges and unique characteristics of your organization. They are not one-size-fits-all.

    Working with you and your supervisors, our business consultants will:

    • Meet to discuss challenges and gain an understanding of the problem
    • Define goals
    • Develop an appropriate curriculum
    • Develop materials
    • Provide training

    Custom training is available as a fee-for service offering unless otherwise defined in your Capital EAP Services Agreement

  • Open Workshops

    Capital EAP maintains a regular schedule of workshops that are open to All Capital EAP Members.

    Click here to see currently scheduled workshops