Privacy Policy

This privacy policy sets out how Family & Children Services of the Capital Region (FCSCR), for which Capital EAP is a Program, uses and protects any information that you give FCSCR when you use this website. FCSCR is committed to ensuring that your privacy is protected.

Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

FCSCR may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

This policy is effective from 1 January, 2013.

What we collect

We may collect the following information:

  • Name, job title and role in your organization
  • The organization for which you are an employee
  • Contact information including email address and phone number
  • Other information required to confirm your eligibility to receive services from Capital EAP

HIPAA Notice of Privacy Practice

To read more about our privacy practices regarding health and medical information under the Health Insurance Portability and Accountability Act (“HIPAA”), please click here, which links to our HIPAA Notice of Privacy Practices.

Personal information provided by you
“Personal information” means information that specifically identifies you as an individual, such as your full name, telephone number, e-mail address, postal address, or certain account numbers. As used in this Website Privacy Policy, personal information does not include any information protected under HIPAA, which would be protected as described in the HIPAA Notices of Privacy Practices

This website may include web pages that give you the opportunity to provide us with personal information about yourself. You do not have to provide us with personal information if you do not want to; however, that may limit your ability to use certain functions of this website or to request certain services or information.

What we do with the information we gather

We require this information to understand your needs and provide you with a service, and in particular for the following reasons:

  • Internal record keeping
  • If you have made a specific request from us to contact you, we will use the information you provided to satisfy that request
  • We may periodically send promotional emails about services, special offers or other information which we think you may find interesting using the email address which you have provided.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and procedural safeguards to guard your nonpublic personal information.

To secure sensitive communications between your computer and our web servers, we have implemented COMODO digital certificates and enabled strong, 2048 bit Industry Standard SSL, encryption. We use secure sockets layer, SSL, security protocol to protect all exchanges of information via our web pages that are considered private or confidential.

We use various authentication technologies, including passwords, to authenticate visitors to the portions of our website that may allow access to private or confidential information. We have implemented other security controls such as firewalls, intrusion detection and intrusion prevention to protect our systems and networks and your information.  Our security systems constantly monitor the web server to ensure your accounts are safe and secure.

Email

Email messages are not secure. We are not responsible for the security or confidentiality of communications sent to us via Internet email messages. Email messages traveling through the Internet are potentially subject to viewing, alteration and copying by anyone on the Internet. Be cautious when submitting personal or financial information via email.  Send confidential information through the postal service or use the telephone to speak directly to our employees. 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998.

If you would like a copy of the information held on you please contact us. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Our online communication practices

General e-mail communications

Most e-mail, including any e-mail functionality on our site, does not provide a completely secure and confidential means of communication. It is possible that your e-mail communication may be accessed or viewed inappropriately by another Internet user while in transit to us. If you wish to keep your information completely private, you should not use e-mail. We may send e-mail communications to you regarding topics such as general program benefits, website updates, and general health topics.

Other online communications

The Company sends electronic newsletters, notification of account status, and other communications such as information marketing other products or services offered by us, on a periodic basis to various individuals and organizations. To opt-out of any specific electronic communication you’re receiving, click on the opt-out button associated with the specific communication.

Contact us.

To contact us regarding this Website Privacy Policy and our related privacy practices, please contact us at:

Family & Children Service of the Capital Region
650 Warren St
Albany, NY 12208

 

Changes to this Website Privacy Policy

We may change this Website Privacy Policy. If we do so such change will appear on this page of our website or in another location as indicated by us. It is your responsibility to review the Website Privacy Policy each time you use this website. By continuing to use this website, you consent to any changes to our Website Privacy Policy.